The annual report summarizes the activity of the Investor Protection Office, highlighting primarily the handling of inquiries and processed claims. Throughout its pages, it presents the topics addressed, recurring questions, user profiles, and some of the most notable actions undertaken along with their outcomes. All of this serves a dual purpose: on the one hand, to provide a clear and comprehensive view of the service’s performance during the past year, and on the other, to demonstrate that its preparation reflects our commitment to transparency and continuous improvement.
This report is prepared annually and submitted to the various boards of the governing entities ("Sociedades Rectoras") of the Spanish stock exchanges. It concludes with a series of recommendations based on the claims, inquiries, and complaints received during the year, with the aim of protecting and enhancing investors’ rights and interests.
The legal basis of the report lies in the respective circulars that define the role of the Investor Protector, as well as, where applicable, the procedures that implement it, taking into account all other current legal regulations for investor protection.