Iberclear Contact

For any questions, you can contact the corresponding department using the following telephone numbers:

If an entity, issuer or user of the services provided by Iberclear wishes to file a complaint regarding the development of its services or the performance of its participants, the complaint must be submitted in writing to:

• Entities Department of Iberclear. Plaza de la Lealtad 1, 28014 Madrid; or
• By e-mail to entidadesiberclear@grupobme.es

The person making the complaint must be identified by adding, where appropriate, the name of the company to which he/she belongs. This communication must include a detailed account of the facts and reasons for the complaint. All documentation considered relevant for the procedure and resolution of the complaint must also be provided.

Once the complaint is received, it will be analyzed and, if necessary, additional information will be requested from the participants involved.

Iberclear will provide a reasoned written response within a reasonable period of time, not exceeding two months from receipt of the complaint.