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Investor Ombudsman

The Spanish Stock Exchange is a transparent and secure market, with strict rules for operating and controlling operations. However, the large number of transactions and their increasing complexity can lead to errors and subsequent complaints and claims. In order to adequately respond to this demand, the Bolsa de Madrid created the figure of the Investor Ombudsman that tries to ensure the correct fulfillment of the orders issued.

For these purposes, Ms. Gloria Martínez-Picazo, as Investor Ombudsman of Madrid, Barcelona, ​​Bilbao and Valencia Stock Exchanges, fulfills the mission of ensuring the good outcome of the operations carried out on the Stock Exchange, examining and attending to the claims and complaints that any person or entity direct in relation to said operations and in the actions directly related to them.

General information